Shipping policy
At Dolls & Dreams, we aim to deliver your order safely and efficiently.
Order processing
- In-stock orders are generally processed within 1–3 business days.
- Custom-made and pre-order products may require additional processing time. Any estimated timeframe will be displayed on the relevant product page.
- Processing times do not include weekends or public holidays.
- Delivery estimates begin after the parcel has been dispatched.
Australian delivery
- Standard delivery: approximately 3–7 business days
- Express delivery: approximately 1–3 business days
- Complimentary standard Australian delivery is available on orders over $100, unless otherwise stated.
Delivery timeframes are estimates and may be affected by the destination, carrier delays, severe weather or other circumstances outside our reasonable control.
International delivery
International standard delivery generally takes 7–21 business days, depending on the destination and customs processing.
International customers are responsible for applicable customs duties, import taxes and clearance charges. These charges are not included in the product or delivery price unless expressly stated at checkout.
Delivery charges
Delivery charges are displayed at checkout based on the destination, order value and selected delivery method.
Tracking
When your order is dispatched, tracking information will be sent to the email address used at checkout. Please ensure your contact and delivery details are correct before completing your order.
Incorrect addresses
Please contact us promptly if you notice an error in your delivery address. We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional delivery charges may apply if a parcel is returned because an incorrect or incomplete address was supplied.
Delayed, lost or delivered parcels
If tracking shows an unusual delay or shows the parcel as delivered but you cannot locate it, please:
- Check the delivery address and surrounding safe locations.
- Ask members of your household or neighbours.
- Contact the delivery carrier.
- Email sales@dollsanddreams.com with your order number.
We will assist with the carrier’s investigation. Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.