Shipping policy
At Dolls and Dreams, we aim to deliver your beautiful items quickly, safely, and affordably.
Processing Time
- All orders are processed within 1-3 business days
- Customs or preorder items may require additional time
Shipping Times
Australia:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
International
- Standard Shipping: 7-21 business days (depending on location)
- Delays may occur due to customs or carrier disruptions.
Shipping Rates
- Calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered during promotions- check banners or product pages.
Order Tracking
- Once your order ships, you will receive a tracking number by email
Customs & Duties (International Orders)
- International customers are responsible for any customs fees or import duties
Shipping Issues
- If your parcel is delayed or marked delivered but not received, please contact us at: sales@dollsanddreams.com
We are happy to assist, but are not liable for lost or stolen packages after delivery is confirmed